{"id":10,"date":"2025-12-23T12:37:23","date_gmt":"2025-12-23T12:37:23","guid":{"rendered":"https:\/\/chefkhadija.com\/?page_id=10"},"modified":"2025-12-23T14:06:21","modified_gmt":"2025-12-23T14:06:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\n<p>Derni\u00e8re mise \u00e0 jour : [\u00e0 compl\u00e9ter]<\/p>\n\n\n\n<p>Chez <strong>Khadija Djaj<\/strong>, la satisfaction de nos clients est une priorit\u00e9. En raison de la nature sensible et p\u00e9rissable de nos produits (poulet frais, nettoy\u00e9 et pr\u00e9par\u00e9), notre politique de retour et de remboursement est d\u00e9finie de mani\u00e8re stricte afin de garantir l\u2019hygi\u00e8ne, la s\u00e9curit\u00e9 alimentaire et la qualit\u00e9 du service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Produits concern\u00e9s<\/h2>\n\n\n\n<p>Cette politique s\u2019applique \u00e0 l\u2019ensemble de nos produits, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poulet frais nettoy\u00e9<\/li>\n\n\n\n<li>Poulet marin\u00e9 (citron, vinaigre, \u00e9pices, chermoula)<\/li>\n\n\n\n<li>Poulet d\u00e9coup\u00e9 et pr\u00e9par\u00e9 maison<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conditions de retour<\/h2>\n\n\n\n<p>En raison du caract\u00e8re <strong>frais et alimentaire<\/strong> de nos produits :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les retours sont accept\u00e9s <strong>uniquement en cas de probl\u00e8me av\u00e9r\u00e9<\/strong><\/li>\n\n\n\n<li>Le client doit signaler toute insatisfaction <strong>au plus tard dans un d\u00e9lai de 2 heures apr\u00e8s r\u00e9ception<\/strong><\/li>\n\n\n\n<li>Le produit doit \u00eatre :\n<ul class=\"wp-block-list\">\n<li>non consomm\u00e9<\/li>\n\n\n\n<li>conserv\u00e9 dans des conditions normales<\/li>\n\n\n\n<li>pr\u00e9sent\u00e9 dans son \u00e9tat d\u2019origine<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\ud83d\udc49 Pass\u00e9 ce d\u00e9lai de 2 heures, <strong>aucun retour ni remboursement ne pourra \u00eatre accept\u00e9<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Motifs accept\u00e9s de retour ou remboursement<\/h3>\n\n\n\n<p>Un retour ou remboursement peut \u00eatre envisag\u00e9 dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produit livr\u00e9 non conforme \u00e0 la commande<\/li>\n\n\n\n<li>Probl\u00e8me de fra\u00eecheur constat\u00e9 \u00e0 la r\u00e9ception<\/li>\n\n\n\n<li>Erreur dans la pr\u00e9paration ou le d\u00e9coupage<\/li>\n\n\n\n<li>D\u00e9faut manifeste rendant le produit impropre \u00e0 la consommation<\/li>\n<\/ul>\n\n\n\n<p>Chaque demande est \u00e9tudi\u00e9e <strong>au cas par cas<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Proc\u00e9dure de demande<\/h2>\n\n\n\n<p>Pour effectuer une demande de retour ou de remboursement :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez-nous imm\u00e9diatement via <strong>WhatsApp<\/strong><\/li>\n\n\n\n<li>Fournissez :\n<ul class=\"wp-block-list\">\n<li>votre nom<\/li>\n\n\n\n<li>l\u2019heure de r\u00e9ception<\/li>\n\n\n\n<li>une description du probl\u00e8me<\/li>\n\n\n\n<li>des photos si n\u00e9cessaire<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Attendez la validation de notre \u00e9quipe avant toute action<\/li>\n\n\n\n<li>Aucun retour ne sera accept\u00e9 sans contact pr\u00e9alable.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Modalit\u00e9s de remboursement<\/h2>\n\n\n\n<p>Si la demande est jug\u00e9e recevable :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un <strong>remboursement total ou partiel<\/strong> pourra \u00eatre propos\u00e9<\/li>\n\n\n\n<li>Ou un <strong>remplacement du produit<\/strong> lors d\u2019une prochaine commande<\/li>\n\n\n\n<li>Le mode de remboursement sera d\u00e9fini selon le moyen de paiement utilis\u00e9<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Produits non \u00e9ligibles au retour<\/h2>\n\n\n\n<p>Les situations suivantes <strong>ne donnent pas droit \u00e0 un remboursement<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produit consomm\u00e9 partiellement ou totalement<\/li>\n\n\n\n<li>Signalement hors d\u00e9lai (plus de 2 heures apr\u00e8s livraison)<\/li>\n\n\n\n<li>Mauvaise conservation apr\u00e8s r\u00e9ception<\/li>\n\n\n\n<li>Changement d\u2019avis du client sans d\u00e9faut r\u00e9el du produit<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Livraison et responsabilit\u00e9<\/h2>\n\n\n\n<p>Une fois le produit livr\u00e9 et r\u00e9ceptionn\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La responsabilit\u00e9 de la conservation du produit revient au client<\/li>\n\n\n\n<li>Nous recommandons une mise au frais imm\u00e9diate<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-610f56eb\"><h2 class=\"uagb-heading-text\">Cas de force majeure<\/h2><\/div>\n\n\n\n<p>Khadija Djaj ne pourra \u00eatre tenue responsable en cas de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>retard d\u00fb \u00e0 des circonstances exceptionnelles<\/li>\n\n\n\n<li>probl\u00e8mes ind\u00e9pendants de notre volont\u00e9 (trafic, m\u00e9t\u00e9o, etc.)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Modifications de la politique<\/h2>\n\n\n\n<p>Cette politique peut \u00eatre modifi\u00e9e \u00e0 tout moment afin de rester conforme aux normes sanitaires, l\u00e9gales et aux bonnes pratiques du secteur alimentaire.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Modifications de la politique<\/h2>\n\n\n\n<p>Pour toute question relative aux retours ou remboursements, vous pouvez nous contacter directement via <strong>WhatsApp<\/strong> ou via le formulaire de contact du site.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : [\u00e0 compl\u00e9ter] Chez Khadija Djaj, la satisfaction de nos clients est une priorit\u00e9. En raison de la nature sensible et p\u00e9rissable de nos produits (poulet frais, nettoy\u00e9 et pr\u00e9par\u00e9), notre politique de retour et de remboursement est d\u00e9finie de mani\u00e8re stricte afin de garantir l\u2019hygi\u00e8ne, la s\u00e9curit\u00e9 alimentaire et la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"fadaoui.abdelhakim@gmail.com","author_link":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/author\/fadaoui-abdelhakimgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Derni\u00e8re mise \u00e0 jour : [\u00e0 compl\u00e9ter] Chez Khadija Djaj, la satisfaction de nos clients est une priorit\u00e9. En raison de la nature sensible et p\u00e9rissable de nos produits (poulet frais, nettoy\u00e9 et pr\u00e9par\u00e9), notre politique de retour et de remboursement est d\u00e9finie de mani\u00e8re stricte afin de garantir l\u2019hygi\u00e8ne, la s\u00e9curit\u00e9 alimentaire et la&hellip;","_links":{"self":[{"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":5682,"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/pages\/10\/revisions\/5682"}],"wp:attachment":[{"href":"https:\/\/chefkhadija.com\/%d8%b9%d8%b1%d8%a8%d9%8a\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}